Privacy at Fruit Shout
Last updated October 2026. Fruit Shout is run by Ubilo (Brisbane, Queensland). We follow the Australian Privacy Principles.
The short version
- We never collect anything about children. Not names, ages, photos or anything else.
- For parents we keep a name and mobile number (from your club) and, only if you add it, your suburb.
- Card details go straight to Stripe. We never see or store your card number.
- We don’t sell your information or use it for advertising.
What we collect and why
Parents and carers. Your club gives us your name and mobile so we can remind you about your turn on half-time fruit and let you order. If you add your suburb, we use it only to suggest a fruit shop near you. When you order we keep what you bought, from which shop, and whether it was picked up or delivered.
Club and shop contacts. Name, email, the organisation’s details (such as ABN and address) and payout details, which Stripe holds.
Prospective clubs and shops. To invite clubs and shops to join, we keep their publicly listed organisation contact details (such as a club email or shop phone number) and notes of our conversations. Tell us and we’ll remove them.
Who sees it
- Your club’s coordinators see their parents, the roster and who has ordered.
- The fruit shop sees what to pack and the parent’s first name only. Never mobile numbers.
- Fruit Shout staff, to run and support the service.
Services we use
Stripe (payments), Supabase (database, Sydney), Vercel (hosting, Sydney), Resend (email), Meta WhatsApp and Twilio (messages) and Google Maps (maps and directions). Some of these may process data outside Australia, under their own privacy and security commitments.
Messages
Reminders are sent on behalf of your club. Reply STOP to any message, or ask your club, and we’ll stop messaging you.
How long we keep it
Message wording is deleted after 30 days. Your suburb is cleared after 12 months without a fruit turn. Order and payment records are kept for 7 years, as tax law requires. When your club removes you, your contact details are deleted; past orders stay without them.
Your choices
You can ask to see, correct or delete your information, or make a complaint, by emailing info@fruitshout.ubilo.ai. We’ll reply within 30 days. If you’re not happy with our answer you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Ubilo Trade Desk